Transforming Driver Satisfaction with Pegasus One's EFS Solution

Product Development

The Challenge.

Enhancing Transparency and Reducing Driver Stress

Financial burdens in the trucking industry
The US supply chain depends heavily on logistics and transportation, with small trucking firms and their drivers forming a vital link. A logistics and brokerage firm sought to alleviate financial pressures on these businesses by improving the purchasing and expense processing systems used by its customers and drivers.

Transparency and control gaps
The Indiana-based company, established in 2020, supports trucking businesses worldwide by offering logistics services, financial backing, risk management, and IT solutions. However, their reimbursement process for fuel, repairs, and equipment expenses was cumbersome. Key challenges included:

  • Lack of security and control over fuel and non-fuel purchases.
  • Financial stress caused by out-of-pocket costs for drivers.
  • Insufficient data analytics for expense tracking, leading to unidentified waste and missed opportunities.

To address these issues, the company engaged Pegasus One to create a solution that streamlined processes, provided real-time insights, and reduced financial stress for drivers and businesses alike.

The Approach.

Simplifying Expense Management with EFS Cards

Pegasus One introduced an Encrypting File System (EFS) card solution to address these issues. This system enhanced security, convenience, and control, simplifying business-related transactions for customers and drivers.

Core features of the EFS solution:

  • Seamless integration: Accepted at over 14,000 locations across North America.
  • Consolidated transactions: Fuel, cash, and non-fuel expenses consolidated into one card/account.
  • Volume discounts: Enabled qualification for group pricing and discounts not available to individual purchasers.
  • Streamlined reimbursement: Simplified reporting and faster reimbursements.

Solution Overview.

Robust Web-Based Multitenant App

Architecture and Tools
The solution was built as a web-based multitenant application using a distributed architecture. Key components included:

  • API Development: Built using Java, Java Server Pages (JSP), and JavaScript (JS).
  • Spring MVC Architecture: Ensured scalability and seamless web application functionality.
  • Hibernate ORM Tool: Simplified Java-to-database mapping for data integration.

Integration and Insights
The EFS system seamlessly integrated with the company’s existing SaaS platform, offering features that empowered customers to:

  • Manage accounts and end-user settings from any internet-enabled device.
  • Set expense limits for purchases.
  • Access a unified analytics dashboard to track user, fleet, and expense data.

Advanced Analytics
With the integration of truck telematics, the solution provided insights into driver ID, trip numbers, unit metrics, and odometer readings. This helped:

  • Identify trends for operational optimization.
  • Prevent fraud and security risks with real-time alerts.

The Results.

Transformational Benefits for Business and Drivers

Key Achievements

  • 80% decrease in fees for lost or untrackable freight.
  • 80% increase in driver satisfaction due to reduced financial stress and faster reimbursements.
  • 40% rise in operational efficiency, improving overall productivity.
  • 30% reduction in fuel consumption due to optimized route and vehicle management.
  • 20% decrease in maintenance and repair downtime.

Impact on Business Growth
By simplifying expense management and reducing driver stress, the EFS system drove operational improvements and boosted customer satisfaction. These advancements empowered the company to optimize its business processes while significantly enhancing driver morale and performance.

Value Delivered.

Supporting Drivers Fuels Success

The innovative EFS solution from Pegasus One enabled the company to transform its operations and provide unmatched value to its customers. Beyond logistics, the system addressed critical financial challenges for drivers, ensuring their well-being while strengthening the company’s bottom line.

When drivers experience less stress, it doesn’t just improve their job satisfaction—it optimizes delivery efficiency, enhances customer relationships, and fuels long-term business success.