Employee Portal Redesign

A Better Employee Experience Creates a Better Customer Experience, Too

Technology

THE CHALLENGE.

Recently, a potential client came to Pegasus One with a project in mind – they wanted to redesign their employee portal in a way that would allow them to create a better experience for their workers, thus improving employee engagement and ultimately creating a better quality of work for their own customers too.

A Better Employee Experience Creates a Better Customer Experience, Too

Technology

THE CHALLENGE.

Recently, a potential client came to Pegasus One with a project in mind – they wanted to redesign their employee portal in a way that would allow them to create a better experience for their workers, thus improving employee engagement and ultimately creating a better quality of work for their own customers too.

APPROACH.

Pegasus One’s work began by centralizing all information, making it contextual and easy to find. This greatly facilitated early adoption of the platform. We also moved quickly to introduce global smart search, personalized dashboards and chatbots to the platform, along with a knowledge base. All of this helped to shed immediate, invaluable insights into “top rated” and “most viewed” content.

Additionally, we worked hard to develop scalable and responsive designs for mobile and desktop options. But most importantly, we defined a UI toolkit so that designers and engineers can reuse the design style of components in the future – thus guaranteeing the most consistent experience possible across applications.

RESULTS.

  • In the short-term, the client saw a huge increase in employee adoption of the platform.
  • Productivity also improved, as did time to market, through consistent design features.
  • The client also enjoyed an increase in self-service tickets through a virtual assistant, itself powered by artificial intelligence.

VALUE.

Immediately after the launch and adoption of the new portal, it quickly became the one-stop destination for all of the service needs of the client’s employees. Today, the platform stands up as a perfect example of the company’s own success story to its customers, acting as proof of how improving the employee experience can ultimately transform enterprise needs in a meaningful way.