Artificial Intelligence Chat BoT Development

Messaging is increasingly becoming the medium of choice for communication for customers. More than 60% of consumers expect real-time responses and resolutions from businesses. Chatbots are the perfect answer to such situations. Our chatbot development services help you reach your customers where ever they are, through a medium they’re comfortable with. All of it happening instantly, without any human intervention.

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Redefining Customer Journeys

Forward-thinking industries such as retail and finance have caught on. Giants like Walmart and Sephora have adopted chatbots and seen an appreciable rise in their traffic and in conversions. Banks like Wells Fargo and American Express have adopted chatbots with great success. Given how customizable and scalable they are, chatbots can be used in almost every industry to bring tangible change.

Our AI powered chatbot development solutions power a wide spectrum of industries ranging from Fashion to Consumer Tech to Automobiles to Cyber Security to High End Technology Innovation sectors. Our team of dedicated experts, Data Scientists, Machine Learning Specialists and Technology Consultants work in tandem to create a customized chatbot that integrates with your existing business processes and delivers resolutions to customer queries in real-time.

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Industries Served

Healthcare

Our chatbots are being used to automate a number of actions such as bookings appointments, reporting symptoms and managing prescriptions in the healthcare industry.

Banking

Chatbots can be used to send notifications, help customers identify areas where they can save money, provide credit score updates, enable bill payments and more.

E-commerce

Instead of having agents manage every request, chatbots can handle responses at scale. Besides this, our bots are also shopping assistants for customers, with custom recommendations.

Retail

With customer journeys becoming highly omnichannel, marketers are using chatbots for answers. Our bots engage with customers throughout their retail journey, improving conversions and retention.

Our Capabilities

Conversation Design

Our interfaces will drive conversations by combining Natural Language Interfaces with traditional UI elements like buttons, menus and images. We strive to create as intuitive and simple an experience as possible, so as to replicate the human touch in conversation s as best as possible. Essentially, UI/UX 2.0.

Architecture

We’ve built bots of our own for internal use and for clients, and have the perfect choice of APIs, frameworks and plugins that work best for particular use cases. Our experts specialize in multiple technologies for queuing, data processing, NLP, and third-party integration, and have delivered high ROI chatbots for enterprises.

NLP

We use NLP and NLU to parse languages and identify various categories such as Entities, Intents, Actions and Context around which responses can be framed. We use tech such as API.ai, NLTK, CoreNLP and SmoochBlob to create the most context responsive, accurate and scalable voice and text-based chatbots.

Processing Pipeline

We help minimize false positives and false negatives with a pre-processing pipeline to handle common errors with dependency parsing, lemmatization, POS-checking etc. We also improve entity recognition, concept/synonym recognition, etc.

Deployment

Once preprocessing is done and you have a list of clean sentences with identified intent, the chatbot is ready to deploy. We can do either cloud or on-premise deployment and microservices/REST-based architecture for minimal downtime. Docker for containerization, ECS/Kubernetes for container management.

Integration

Our chatbots are easy to deploy, and will integrate with pretty much any existing backend, from legacy systems onwards. Our RESTful APIs ensure hassle-free integration. We also provide an ESB (Enterprise Service Bus) for integrating with CRMs and other relevant data sources.

Case Studies

Explore some of Pegasus One’s success stories.

Intelligent character recognition

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Use Cases

Discover how AI can be applied in various industries and scenarios.

Customer Service Bot

Across businesses, studies have shown that 70% customer service requests are 100% automatable, and this is what bots are trying to achieve. Unlike other customer bots limited by rigid predefined scripts, we leverage company knowledge bases for customized, contextually-relevant replies to reduce average handle time (AHT) by up to 45%, and increase First Call Resolution (FCR) by up to 50%.

Recruitment Bot

This is one field that sorely needs automation. 43% of candidates never hear back from a company after one touchpoint. Our chatbot developers can help recruiters automate 70-80% of top-of-the-funnel interactions, stay in touch with prospective employees 24/7, maintain a pool of engaged candidates and lower both the cost of hiring and the time to hire.

Personal Assistant Bot

These are most popular in the context of Retail, Finance, Insurance – essentially places where users need customized advice. We use NLU and Machine Learning models to train our bots in delivering highly personalized replies. Users are categorized based on persona, and replies are given based on behavioral parameters such as time on site, spending activity, demographics etc.

AI Experts at your service! You will love what we do.

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Quick reads

Authored articles from Pegasus One.

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By hiring Silicon Valley caliber engineers at a more affordable cost, you can access a wide range of skilled AI developers specializing in data preparation techniques. With expertise in over 100 skill sets, our developers are equipped to handle a variety of A.I. projects and deliver high-quality results.

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Thanks to you, our company now has time to concentrate on the important things, and not worry about who will devlop and grow our product

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As a verteran of many systems-development projects, I was particularly impressed with your implementation speed, adaptability to multiple changes, timely improvement recommendations, warnings about potential problems.

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your company has worked on a variety of complex projects for us. We return again and again because your team is very talented and dedicated to delivering high-quality work products at a very competitive price point.

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5-time Inc 5000 honoree (2019, 2020, 2021, 2023 & 2024)

Rated 4.9 stars by clients on Clutch

Part of the prestigious Microsoft AI Inner Circle program.

Part of multiple prestigious civil-society betterment projects

Inc 5000 Microsoft Gold Amazon Parnet Company

Microsoft Solutions Partner and AWS Advanced Consulting Partner

Apps consistently featured by leading design awards.

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