Artificial Intelligence Chat BoT Development
[typed string0=”Conversation Design” string1=”Conversation Design” string2=”Natural Language Processing” string3=”Deployment” string4=”Integration” typeSpeed=”12″ startDelay=”0″ backSpeed=”1″ backDelay=”1000″ loop=”1″]
REDEFINING CUSTOMER JOURNEYS
Messaging is increasingly becoming the medium of choice for communication for customers. More than 60% of consumers expect real-time responses and resolutions from businesses. Chatbots are the perfect answer to such situations. Our chatbot development services help you reach your customers where ever they are, through a medium they’re comfortable with. All of it happening instantly, without any human intervention.
Forward-thinking industries such as retail and finance have caught on. Giants like Walmart and Sephora have adopted chatbots and seen an appreciable rise in their traffic and in conversions. Banks like Wells Fargo and American Express have adopted chatbots with great success. Given how customizable and scalable they are, chatbots can be used in almost every industry to bring tangible change.
Our AI powered chatbot development solutions power a wide spectrum of industries ranging from Fashion to Consumer Tech to Automobiles to Cyber Security to High End Technology Innovation sectors. Our team of dedicated experts, Data Scientists, Machine Learning Specialists and Technology Consultants work in tandem to create a customized chatbot that integrates with your existing business processes and delivers resolutions to customer queries in real-time.
INDUSTRIES SERVED
Healthcare
Our chatbots are being used to automate a number of actions such as bookings appointments, reporting symptoms and managing prescriptions in the healthcare industry.
Banking
Chatbots can be used to send notifications, help customers identify areas where they can save money, provide credit score updates, enable bill payments and more.
E-commerce
Instead of having agents manage every request, chatbots can handle responses at scale. Besides this, our bots are also shopping assistants for customers, with custom recommendations.
Retail
With customer journeys becoming highly omnichannel, marketers are using chatbots for answers. Our bots engage with customers throughout their retail journey, improving conversions and retention.
OUR CAPABILITIES
Conversation Design
Architecture
We’ve built bots of our own for internal use and for clients, and have the perfect choice of APIs, frameworks and plugins that work best for particular use cases. Our experts specialize in multiple technologies for queuing, data processing, NLP, and third-party integration, and have delivered high ROI chatbots for enterprises.
NLP
We use NLP and NLU to parse languages and identify various categories such as Entities, Intents, Actions and Context around which responses can be framed. We use tech such as API.ai, NLTK, CoreNLP and SmoochBlob to create the most context responsive, accurate and scalable voice and text-based chatbots.
Processing Pipeline
Deployment
Once preprocessing is done and you have a list of clean sentences with identified intent, the chatbot is ready to deploy. We can do either cloud or on-premise deployment and microservices/REST-based architecture for minimal downtime. Docker for containerization, ECS/Kubernetes for container management.
Integration
USE CASES
Customer Service Bot
Across businesses, studies have shown that 70% customer service requests are 100% automatable, and this is what bots are trying to achieve. Unlike other customer bots limited by rigid predefined scripts, we leverage company knowledge bases for customized, contextually-relevant replies to reduce average handle time (AHT) by up to 45%, and increase First Call Resolution (FCR) by up to 50%.
Recruitment Bot
This is one field that sorely needs automation. 43% of candidates never hear back from a company after one touchpoint. Our chatbot developers can help recruiters automate 70-80% of top-of-the-funnel interactions, stay in touch with prospective employees 24/7, maintain a pool of engaged candidates and lower both the cost of hiring and the time to hire.
Personal Assistant Bot
These are most popular in the context of Retail, Finance, Insurance – essentially places where users need customized advice. We use NLU and Machine Learning models to train our bots in delivering highly personalized replies. Users are categorized based on persona, and replies are given based on behavioral parameters such as time on site, spending activity, demographics etc.
AI Experts at your service! You will love what we do.
Start a conversation about AI for your use and we guarantee you will be onboard in minutes.
CASE STUDIES
Intelligent character recognition
