Verifying a patient’s insurance coverage and benefits is often done via phone calls or web portals, consuming significant time for provider staff and payer call centers. Nationwide, nearly $440 billion is spent annually on manual administrative tasks like eligibility checks and claim status inquiries. Inaccurate or missed verifications lead to claim denials and rework.

Designed for provider office staff, including front-desk, billing, and administrative teams. The solution enables staff to quickly verify a patient’s insurance eligibility and benefits without making phone calls or navigating multiple payer portals. By automating coverage checks, it reduces wait times, minimizes manual effort, and helps prevent claim denials caused by missing or incorrect eligibility information.

Designed for health plan members who need quick answers about their coverage. Members can use voice or chat to ask coverage-related questions on demand, such as benefits, copays, or service eligibility. This self-service experience improves access to information, reduces frustration, and eliminates the need to contact payer call centers for routine inquiries.